IT and digital

Join us in this role where you will play a key role in a team that maintains stability of operations and develops truly global solutions for the ServiceNow platform. We need you in IT to help us develop and deliver sustainable world-class IT solutions.

Welcome to ServiceNow Team
You’ll be part of Process Automation Platform Team where you, together with your colleagues, will be working on the implementation and development of Operational Technology (OT) capabilities within the ServiceNow platform You will focus primarily on OT CMDB, OT Service Management (OTSM) and OT Vulnerability Response (OTVR) to enable visibility, control and governance of our OT environments. In this role, you will design, enhance, and maintain data models that bridge IT and OT, ensuring alignment with architectural standards and operational requirements.

As a team, we are working within Ørsted IT’s agile delivery setup, you will contribute to developing technical solutions, platform integrations and process automations that ensure accurate configuration and service.

You’ll play an important role in:

• supporting the implementation and expansion of the OT Configuration Management Database (CMDB), including CI class modeling, asset hierarchy structures and relationship mapping
• configuring and deploying OT Service Management (OTSM) to enable efficient incident, change and request processes tailored to OT environments
• implementing and maintaining OT Vulnerability Response (OTVR), mapping vulnerabilities to OT assets and supporting remediation workflows with OT operations
• working with MID Servers, discovery and external data sources (e.g. asset inventories, security platforms) to bring accurate asset data into the OT CMDB
• enabling CSDM alignment for OT services, applications and business capabilities to support consistency and traceability across IT and OT service landscapes.

To succeed in the role, you:

• have hands-on experience with ServiceNow CMDB and CSDM, preferably within OT or industrial environments
• have experience working with OTSM and OTVR modules in ServiceNow, including incident, request and change workflows adapted for OT use cases
• are familiar with OT systems (e.g. SCADA, DCS, PLCs) and understand how these assets relate to business services, operations and risk, while you also have experience with Discovery, MID Server setup and integrations with external OT/IT asset data sources.
• understand the unique challenges of IT vs. OT service models and can design workflows and data models accordingly and are proficient in configuring ServiceNow platform components such as Client Scripts, Business Rules, UI Actions, UI Policies, Script Includes, Scripted REST APIs and flow designer.
• possess strong communication and stakeholder management skills and can collaborate effectively across IT, OT and security teams.

Maybe you’ve read the above and can see you have some transferable skills, even though they don’t quite match all the points. If you think you can bring something to the team, we still encourage you to apply.

Shape the future with us
Send your application to us as soon as possible. We’ll be conducting interviews on a continuous basis and reserve the right to take down the advert when we’ve found the right candidate.

As an applicant or employee, you may request reasonable work and position accommodation or adjustments via accommodation@orsted.com.

Please note that for your application to be taken into consideration, you must submit your application via our online career pages and answer the screening questions relevant for your country. We don't take applications or inquiries from external recruiters or agencies into account for this position.